Hi Anne, Thank you for your review of the Droll Yankees Big Top Squirrel-Resistant Bird Feeder with Adjustable Dome Cover. We are sorry to hear that you are having trouble with the type of seed you use with this feeder. We do suggest using mealworms, black oil sunflower or a mixed seed with this feeder. If the seed is getting wet, we would suggest lowering the dome over the bowl to protect the seed better. If the feeder is tilted to one side please check that the bottom rod is straight and also make sure it is threaded correctly. If you need further assistance, please do not hesitate to reach out to our Customer Service Team at 1-800-352-9164, and they would be happy to assist you. Thank you for flying with our flock!

Hi Barbara, We appreciate you taking the time to review the Droll Yankees Big Top Squirrel Proof Bird Feeder with Adjustable Dome Cover. We are sorry to hear that you are not impressed with the feeder, and that you feel it is overpriced. The feeder is designed with a seed bowl that holds 3 lb. of seed and features eight feeding ports below to accommodate clinging birds. That is the reason there are no perches on the feeder. As far as the price is concerned, Droll Yankees bird feeders are valued at a higher MSRP because they are durable, functional, and very easy to fill and clean. Droll Yankees bird feeders will last for years or even decades longer than lesser-quality feeders; some people are still using their Droll Yankees bird feeders they purchased in the 1970s! We set our MSRP and hold it in order to support our retailers and dealers, with whom we do not compete by price-matching or undercutting practices. If you have any additional questions or concerns, please call our Customer Service Department at 1-800-352-9164 and any one of our Customer Service Reps will be happy to assist you. Our hours are 7 am - 4:30 pm Mon-Fri (EST).

Hello Mary, Thank you for contacting Droll Yankees. I am sorry that you’re having no success at all deterring squirrels from your feeders. Squirrels are so clever and relentless and it seems sometimes that they’re smarter than most other animals. One of the biggest challenges to feeding wild birds—our own challenge too—is deterring squirrels. We work on a daily basis to create quality products and cultivate good advice that will help us all win this fight. I can completely sympathize with your squirrel frustration. My goal is to help restore your faith in our products by offering you some squirrel-proof advice. The key to successfully keeping a feeder squirrel-proof is its placement. Squirrels are agile and are able to jump up to 8ft horizontally and 4ft vertically. For this reason, we recommend that feeders be placed 8ft away from any structures that they can climb on, so that they do not reach across to access the feeding holes. It can be helpful to trim back and prune any nearby bushes or branches within 12ft of a feeder. We also recommend that feeders be placed higher than 4ft off the ground, preventing the squirrels from jumping and grabbing onto the bottom. If you are using a hook or pole, we recommend that the hook have at least a 16in distance from the pole. Placing a baffle on the pole will also help to ensure squirrel-proofing success. If you make sure to properly place any of our squirrel-proof feeders, I am confident that you will start having success in deterring the squirrels. If you have any additional questions or concerns, please call our Customer Service Department at 1-800-352-9164 and any one of our Customer Service Reps will be happy to assist you. Our hours are 7 am - 4:30 pm Mon-Fri (EST). We hope this helps you get back to feeding birds and thwarting squirrels!