|Dimensions||19.6"h x 6.75"w x 6.75"d|
|Construction||Metal, plastic seed tray|
|Instruction Manual||Click here to view or download the Onyx Clever Clean Thistle Feeder instruction manual.|
|Warranty||Droll Yankees Forever Promise|
|Prop 65 Warning||WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer, and Bisphenol A (BPA), which is known to the State of California to cause birth defects or other reproductive harm. For more information go to http://www.P65Warnings.ca.gov.|
2 Year Manufacturing Warranty: Register your product online here. Once you register, the Forever Promise covers all feeders, accessories and components from manufacturing and materials defects for 2 years or 24 months from date of purchase. Droll Yankees will repair or replace, at its discretion, any manufacturing defect in these products free of charge. The Forever Promise does not cover damage through normal wear and tear, weather, or bear, raccoon or other animal damage.
Lifetime Squirrel-Damage Warranty: If your feeder is badly damaged by squirrels, to the extent that the effectiveness of the feeder is compromised, The Forever Promise also includes a lifetime warranty against squirrel-damage on all our products.
Type Of Feed
I have an Onyx Clever Clean 18? and the plastic perches break off. I have tried to contact customer service a number of times and I will continue to try to contact them for replacement parts. Overall it is a good feeder but when one of the plastic pieces breaks, it becomes useless because the seed just falls right out of the feeder.
Hi Joseph, Thank you for contacting Droll Yankees. I am sorry to hear that you are having a hard time getting in touch with our Customer Service Department. I will forward your contact information along to them so they can get in touch with you.
For the most part, I would say that this feeder is made very well, and its design lends itself to easy maintenance. I have experienced problems with the comfort perches breaking off, however. On one occasion, I dropped the feeder, so breakage was understood. On two other occasions, though, I'm not able to explain how/why the breakage occurred. And my bigger issue is that I haven't been able to find replacement parts as the perches snapped off, leaving the feeders with diminished capacity.
Hello Dave, Thank you for contacting Droll Yankees. We apologize we fell short meeting expectations with our product. At Droll Yankees, we strive to design and manufacture excellent items for both you and the birds. We will alert our product design team about your issue regarding the perches. It is our commitment to update any and all flaws to provide the best product possible for you and the birds. We would like the opportunity to directly talk to you about your situation and try and find a solution. Please call our Customer Service Department at 1-800-352-9164 and any one of our Customer Service Reps will be happy to assist you. Our hours are 7:30 am – 4:30 pm Mon-Thurs & 7:30 am – 2 pm Fri (EST). Thank you for flying with our flock!
Love this feeder, but the black birds and doves love the seed tray too much. The quality of this feeder is outstanding and will never buy any other brand. I may remove the seed tray until cold weather arrives.
Hi Patricia, Thank you for contacting Droll Yankees. An option for deterring blackbirds and doves is to change the type of seed in your feeder. Try substituting your usual mixed seed or sunflower seed with safflower seed. After using safflower seed for a few weeks, you can try using your regular seed mix. If you have any additional questions or concerns, please call our Customer Service Department at 1-800-352-9164 and any one of our Customer Service Reps will be happy to assist you. Our hours are 7:30 am – 4:30 pm Mon-Thurs & 7:30 am – 2 pm Fri (EST). I hope this is helpful!
we have used our onyx feeder for a few years now and it has been amazing in stopping squirrel damage. the quality could not be better!! we have various black bears that visit and they have done minor damage to the comfort perches, but the birds still feed as always from it (whereas they destroyed our other tube feeders) . it's made of metal and a heavy duty tube ; GREAT PRODUCT!!! thank you Droll Yankees..