Thank you for purchasing a More Birds product! More Birds is focused on developing innovative, quality products that are better for the birds and better for you. Every bird feeder and accessory from More Birds has been extensively tested to ensure it is safe, attractive, and comfortable for birds to use. From your experience on our website to your backyard, we promise to make bird feeding easier and a more rewarding encounter with nature.
Customer satisfaction is our top priority! If you are not fully satisfied with your product, we will gladly accept returns within 30 days of purchase on unused or defective items for a full refund.
If you encounter any problems with your order or item(s), please call our Customer Service Department at 1-800-352-9164 or email us at email@example.com and our customer care reps will be happy to assist you! Our hours are 7 am - 4:30 pm Mon-Fri (EST). Our dedicated team is passionate about bird feeding and will troubleshoot to find the easiest solution for you, such as offering bird feeding advice or sending you a replacement part. If you still wish to return your item(s) after speaking with a customer service rep, please follow the below instructions.
The following policy only applies to items purchased on morebirds.com. Items purchased from other retailers must be returned to the original location of purchase.
Return items must be unused and in original packaging. Unfortunately, we can only refund return shipping costs if we ship you the wrong item, if your item arrived damaged, or if your item has a manufacturing defect.
Requesting an exchange? Please reach out to us to initiate a return, then place a new order on our website for the replacement item.
How to Get Started with a Return
To initiate a return, please call our Customer Service Department at 1-800-352-9164 or email us at firstname.lastname@example.org and include your order number, email address and the item(s) you wish to return. A customer service rep will reach out to you with further instructions on how to ship your item(s) back.