I bought the feeder back in April timeframe and now 8 months later it doesn’t really spin anymore. I really have to push on it. But squirrels can hang in and eat away no problem. I am wondering if this is covered by the warranty? Are you the manufacturer?
Hi Karen, Thank you for leaving a review of the Droll Yankees Replacement Motor base for the Yankee Flipper Squirrel-Proof Bird Feeder. Yes, the Yankee Flipper Powerstick and AC/DC Adapter are warranted to be free from defects in materials and workmanship for a period of one year from date of purchase. In the event of a manufacturing defect, Droll Yankees will replace the Powerstick and AC/DC Adapter free of charge. This warranty does not extend to damage through improper use, improper cleaning, weather. Please call our Customer Service Department at 1-800-352-9164 and any one of our representatives would be happy to assist you. Thank you for flying with our flock! We look forward to helping you get back to feeding the birds!
I’ve called many times to customer service, left messages. No return calls. Bought the drill yankee flipper and the squirrels have chewed thru the plastic and the power turner doesn’t work anymore. Is this a lifetime warranty item or not? In 6 month, no good.
Hi Julie, Thank you for reaching out. We are sorry to hear you are having trouble getting ahold of us. Our Consumer Care Manager will be reaching out directly to you, via email, in hopes to resolve your issue and find out what is causing the communication issues. In the meantime, if you need to speak to a customer service representative immediately, please call 1-800-352-9164 and any of our representatives would be happy to assist you. Yes, your Droll Yankee Flipper Feeder is covered under the warranty for squirrel damage and we would be happy to assist you with ordering the correct replacement parts that you will need: https://morebirds.com/pages/warranty Please look out for the email from our Consumer Services Manager. We look forward to speaking with you.
I love these feeders! We have had five of them hanging for several years. It's the only way the raccoons and squirrels don't get all of the food. I actually have a video of a squirrel refusing to get off the spinner until he did 22 revolutions! We have had some issues with the motor/spinner portion of some of the feeders operating too stiffly to spin when larger animals landed on them. Also have had to buy extra feeders to get enough motor/spinners to keep them charged. I am very surprised to see the price increase of 57% since I bought my last feeder just two years ago. Now that I have another failed motor/spinner unit, I will have to choose whether to buy another whole feeder or the unit I need. Once invested in multiple feeders, it would be nice if the company at the parts available at a more reasonable price.
Hi Dorothy, Thank you for contacting Droll Yankees. Unfortunately, this feeder is not raccoon-proof. We find that raccoons are too heavy to spin the feeder and end up damaging the components of the Powerstick. We would recommend bringing the feeder in at nighttime so that the raccoons can move onto other food sources. It sounds like you may be looking for our replacement Powersticks, which you can find here: http://drollyankees.com/product/yankee-flipper-replacement-powerstick/ The Yankee Flipper Powerstick is warranted to be free from defects in materials and workmanship for a period of one year from date of purchase. In the event of a manufacturing defect, Droll Yankees will replace the Powerstick free of charge. This Yankee Family Limited Warranty does not extend to damage through improper use, improper cleaning, weather, neglect, abuse, modification, disassembly, or falls whether of an accidental, weather, or squirrel-related cause. It is strongly recommended that your feeder be secured in some way. If you have any additional questions or concerns, please call our Customer Service Department at 1-800-352-9164 and any one of our Customer Service Reps will be happy to assist you. Our hours are 7 am – 4:30 pm Mon-Fri (EST). I hope this information helps!
Third replacement - not satisfied
Hi Jeff, Thank you for contacting Droll Yankees. We are sorry to hear you are experiencing issues with your Yankee Flipper. Please refer to the troubleshooting section of the Yankee Flipper Instruction Manual: http://drollyankees.com/wp-content/uploads/2017/12/YF-Yankee-Flipper-Feeder-Instructions.pdf We would like the opportunity to directly talk to you about your situation so that we can help you determine whether you are experiencing a Motor Base issue or another issue with the Yankee Flipper, such as the Powerstick, a worn switch bumper, busted spring, etc. Please call our Customer Service Department at 1-800-352-9164 and any one of our Customer Service Reps will be happy to assist you. Our hours are 7 am – 4:30 pm Mon-Fri (EST). Thank you for flying with our flock!
RUDE customer service and no help. When I called customer service to get assistance they were quite rude and told me to go to the website to find the bird feeder in question. They said they had hundreds of feeders and couldn't help me find the model number on the feeder itself that I had to browse through the website until I found the feeder. I have done that and it appears from other reviews that the motor may be defective which is almost same price as feeder. Again not worth any more effort. I would not recommend Yankee Droll feeders based on lack of longevity, price and bad customer service.
Hi August, Thank you for contacting Droll Yankees. We apologize that you were unable to receive assistance from our customer service department. Based on your feedback about a potential manufacturing defect, I have alerted our customer service department to reopen your support case and reach back out to you via email. If you have not yet heard back from our customer service department, please give us a call at 1-800-352-9164 and any one of our customer service reps will be happy to assist you. Our hours are 7 am – 4:30 pm Mon-Fri (EST).