I received a replacement motor only to find out that the old motor is fine. The tiny rubber grommet was all I needed. The old one flattened out from use. Can I order a couple of those?
Hi Mike, Our consumer service team has reached out to you regarding the switch bumper. We look forward to helping you get back to feeding the birds!
Older Flippers were great!!!! My first Flipper motor lasted 10 years but then you changed the base and I had to order a new one (not a big deal) BUT when this new motor lasts just long enough not to be under warranty (1 week past the warranty date of 1 year). What happened to your QUALITY? One year versus Ten years is a substantial decline. Not a happy customer.
Hi Mary, Thank you for your review of the Droll Yankees Replacement Motor Base for the Yankee Flipper Squirrel-Proof Bird Feeder. We are sorry to hear that your newer powerstick lost its power after a year of use. We apologize for the inconvenience. We would be happy to replace the powerstick, one more time, free of charge, since yours died so close to the year cut off date for the warranty. If you have any other questions, comments or concerns, please do not hesitate to reach out to our Customer Service Team at 1-800-352-9164. Thank you for flying with our flock!
I DONT NEED THE AC/DC CHARGER OR THE BASE ASSEMBLY.
Hi Spindler, Thank you for your review of the Droll Yankees Replacement Motor Base for the Yankee Flipper Squirrel-Proof Bird Feeder. We do sell just the Powerstick, if that is what you are needing. You can find it on the website here: https://morebirds.com/products/droll-yankees-replacement-powerstick-for-the-yankee-flipper-squirrel-proof-bird-feeder?_pos=8&_sid=b6ec43e1c&_ss=r. If you are still unsure of which part you need, please give our Customer Service Team a call at 1-800-352-9164, and they would be happy to assist you. Thank you for flying with our flock!
I bought the feeder back in April timeframe and now 8 months later it doesn’t really spin anymore. I really have to push on it. But squirrels can hang in and eat away no problem. I am wondering if this is covered by the warranty? Are you the manufacturer?
Hi Karen, Thank you for leaving a review of the Droll Yankees Replacement Motor base for the Yankee Flipper Squirrel-Proof Bird Feeder. Yes, the Yankee Flipper Powerstick and AC/DC Adapter are warranted to be free from defects in materials and workmanship for a period of one year from date of purchase. In the event of a manufacturing defect, Droll Yankees will replace the Powerstick and AC/DC Adapter free of charge. This warranty does not extend to damage through improper use, improper cleaning, weather. Please call our Customer Service Department at 1-800-352-9164 and any one of our representatives would be happy to assist you. Thank you for flying with our flock! We look forward to helping you get back to feeding the birds!
I’ve called many times to customer service, left messages. No return calls. Bought the drill yankee flipper and the squirrels have chewed thru the plastic and the power turner doesn’t work anymore. Is this a lifetime warranty item or not? In 6 month, no good.
Hi Julie, Thank you for reaching out. We are sorry to hear you are having trouble getting ahold of us. Our Consumer Care Manager will be reaching out directly to you, via email, in hopes to resolve your issue and find out what is causing the communication issues. In the meantime, if you need to speak to a customer service representative immediately, please call 1-800-352-9164 and any of our representatives would be happy to assist you. Yes, your Droll Yankee Flipper Feeder is covered under the warranty for squirrel damage and we would be happy to assist you with ordering the correct replacement parts that you will need: https://morebirds.com/pages/warranty Please look out for the email from our Consumer Services Manager. We look forward to speaking with you.