Hello, My bird feeder is no longer charging. I don't see new batteries. Do I need the green battery as well as the bottom base assembly piece? JoAnne Leesburg, VA email@example.com
Hi JoAnne D., Please contact our Customer Service Team at 1-800-352-9164 or at firstname.lastname@example.org and they would be happy to assist you!
I've had the Yankee Dipper for 4 or 5 years, about 3 months ago a bear climbed the tree to get to the feeder, broke the branch off, all came down, branch, bear and feeder. The feeder was fine, but the bear was mad and put teeth marks in the tube, so now the tube had open spaces in it to let in weather. Tube is a replacement, glad that I can use the feeder again.
When I got this tube, none of the holes lined up, and the bar at the top didn't fit into the holes wither. They were great - I called and told them and within a matter of days they sent me another one. Alas! This one didn't work either. So I gave up!
Hi Joan, We want to thank you for reaching out and we would like to apologize for this frustrating experience. It sounds like the tube that was sent is possibly not the correct one you need. The YF30-55 is the correct tube for the Yankee Dipper, Flipper, Tipper and Whipper feeders. The Yankee Blocker feeder uses a different tube, so if you have the Blocker, then that could be the issue. Otherwise, it may just be a hole punching issue, which we can work with the warehouse to correct. Either way, we will have our Customer Service Team reach out and figure out which tube you need or what the issue is and get this resolved for you as quickly as possible. We want you to be able to continue feeding the birds! Thank you for flying with our flock!
I've had my Yankee flipper for a year and 4 months and of course we have bears. He has pulled the the perch and battery section off 4-5 times, he pulled the whole feeder down twice and pulled the hanger and top off. But it was easily fixed. This time however he slashed the plastic tube, so I'll be ordering a new tube. My feeder hangs 6' high from a 3/8" chain so it's hard to reach, but the bear has grown. When he couldn't reach it,he climbed the tree and tried to pull the feeder by the chain but was unsuccessful. It's a great feeder.
Hello Howard, Thank you for contacting Droll Yankees. Having bears at your feeders can ultimately be dangerous if not addressed before the bears become accustomed to a regular meal. I like to refer to this article when trying to answer this question. I would recommend reading that article to see if there is a way to help your particular issue. Some highlights from the article are: Mount Feeders Properly: Bears will climb poles to reach feeders or may lean on poles to knock feeders down. A sturdy metal pole with the feeder 10-12 feet high is best to discourage bears, but the pole should be secure enough in the ground that it cannot be knocked over or easily uprooted. Alternative Foods: Bears are most attracted to suet and seed feeders, but will also sip at leaking nectar feeders or tray feeders where fruit is offered. Instead of offering these treats to backyard birds, offer bitter-tasting safflower seed or Nyjer® and plant natural sources of food such as seed-bearing flowers, berry-producing bushes or flowers for hummingbirds. Eliminate Other Foods: Bears wandering into backyards for birdseed may find other easy foods that tempt them to stay. Remove outdoor pet foods, keep trash secure, tend compost piles properly to eliminate odors and speed decomposition, and keep barbecue grills clean so there are no other smells or foods that could lure bears. Lights On: Install motion sensor-operated lights of the highest safe wattage aimed at the bird feeders. Bears will trigger the lights when they approach and will not like the disruption to their vision. Most bears will then head for darker areas away from the feeders where they feel more secure. I hope this information helps you! If you have any additional questions or concerns, please call our Customer Service Department at 1-800-352-9164 and any one of our Customer Service Reps will be happy to assist you. Our hours are 7 am – 4:30 pm Mon-Fri (EST).
I’ve had my feeder for many years, the problem is that there’s no lock or a way to make sure it’s not lifted into a tree by raccoons . Plus it won’t hold up to a .22 rifle shot when I miss a small red-tailed squirrel sitting on one of the perches.
Hello Mark, Thank you for contacting Droll Yankees and taking the time to offer your suggestions. We are always looking for ways to improve the birding experience for backyard birds and backyard birders, and the ideas and suggestions of innovative, thinking people are always welcome. Based on your review, it is unclear which Yankee Family item you own. If you own the Yankee Whipper or Dipper, we have developed springs with 75% tension, so that it takes less weight to activate the collapsing-perch mechanism, which is pre-calibrated for the heavier weight of the squirrels. With the reduced tension, you should have more success deterring starlings, grackles, and other “nuisance” birds. Please email email@example.com with your Full Name, Address, and Phone Number for shipping purposes, and I’ll place the order for a set of 75% tension springs, at no charge! We’ll also send along the installation instructions. The Yankee Flipper is calibrated to activate at 8 oz. For activation at a lesser weight, two 1oz fishing weights can be wired to the perch ring. The 1st weight must be placed beneath the large diameter ring against one of the four spokes. The 2nd weight must be placed directly across on the opposite side. Anchoring the weights against the spokes will keep them from moving when the perch ring is spinning. Two 2oz fishing weights can be used if more weight is required. This may help deter the larger birds as well as the red squirrels and the smaller grey squirrels. If you have any additional suggestions or questions, please call our Customer Service Department at 1-800-352-9164 and any one of our Customer Service Reps will be happy to assist you. Our hours are 7 am – 4:30 pm Mon-Fri (EST). Thanks again for your message, and happy birding!