|Dimensions||4"h x 4.5"w x 11"d|
|Construction||UV-stabilized polycarbonate, metal hanger|
|Instruction Manual||Click here for the Ruby Sipper Duo Hanging Hummingbird Feeder instruction manual.|
|Warranty||Droll Yankees Forever Promise|
|Prop 65 Warning||WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer, and Bisphenol A (BPA), which is known to the State of California to cause birth defects or other reproductive harm. For more information go to http://www.P65Warnings.ca.gov.|
2 Year Manufacturing Warranty: Register your product online here. Once you register, the Forever Promise covers all feeders, accessories and components from manufacturing and materials defects for 2 years or 24 months from date of purchase. Droll Yankees will repair or replace, at its discretion, any manufacturing defect in these products free of charge. The Forever Promise does not cover damage through normal wear and tear, weather, or bear, raccoon or other animal damage.
Lifetime Squirrel-Damage Warranty: If your feeder is badly damaged by squirrels, to the extent that the effectiveness of the feeder is compromised, The Forever Promise also includes a lifetime warranty against squirrel-damage on all our products.
Type Of Feed
The little cups are extremely difficult to open. It says to line the tab on the bottom up to one of the upturned petals on the top, but neither part will budge so I can't do that. It's nearly impossible to get a decent grip on it because both pieces are so small and close together, and it just feels like it's going to break if I try any harder. I'm returning it immediately.
Hello Jill, Thank you for contacting Droll Yankees. For whatever reason, sometimes the Ruby Sipper cover and dish compress in transit. After the initial separation of the cover and dish, you shouldn’t have any sort of issue going forward. Here’s a troubleshooting trick we use to help with this type of situation. First, locate the plastic tab, which is located on the lip of the dish under one of the red “petals” on the cover. If tab is under small upturned petal—Hold the sides of the dish in your hand using your fingertips, placing the side of your thumb between the perch and the plastic tab. Press inward and then push downward to open the cover. If for some reason that isn’t working, hold the dish of the feeder with one hand. With your other hand, use a Dime to wedge between the plastic tab on the dish and the upturned small red petal. Slowly twist the dime, and this should cause the cover to come off of the dish. If tab is under large downturned petal—Hold the dish of the feeder with one hand. With your other hand, use a Nickel to wedge between the plastic tab on the dish and the downturned large red petal. The Nickel should be able to reach so that it can be slightly wedged in between. Once the Nickel is wedged in between the large petal and the plastic tab, lightly push upward on the Nickel. This will create a type of jack that should cause the cover to detach from the dish. Please remember to put the cover back on the dish by lining up the plastic tab, on the lip of the dish, underneath one of the small upturned red petals. At Droll Yankees, there’s a special place in our hearts for people who feed the birds. If you have any questions or concerns, please call our Customer Service Department at 1-800-352-9164 and any one of our Customer Service Reps will be happy to assist you. Our hours are 7:30 am – 4:30 pm Mon-Thurs & 7:30 am – 2 pm Fri (EST). We thank you for flying with our flock, and we wish you all the best in birding!