Hi Deb, Thank you for your review of the More Birds Twin Compartment Sunflower/Thistle Screen Bird Feeder. We are sorry to hear that your feeder has been having parts fail on it. This sounds like a manufacturing defect. We would be happy to assist you in replacing the feeder. We are glad to hear you have reached out via email already. If you have any other questions, comments or concerns, please do not hesitate to reach out to our Customer Service Team at 1-800-352-9164 or at consumerservices@classicbrands.net. We look forward to remedying this situation for you and getting you back to feeding the birds.