Hi Melissa, Thank you for your review of the Squirrel-X X6 Squirrel Resistant Bird Feeder. We are sorry to hear that you have not received your order yet. We do see that you placed the order on 12/1/2020 and it left our warehouse on 12/11/2020. The last tracking notification shows it as in transit on 12/28/2020. With the pandemic, election and holidays, the USPS, UPS and FedEx vendors have all been seeing unprecedented numbers of packages and thus experience extreme delays, domestically and globally. We speak for ourselves and the shipping vendors when we say thank you for your patience. If you do not receive your package in the next week, please give our Customer Service Team a call at 1-800-352-9164 and we can work on a solution, if your package has been lost. Thank you for flying with our flock.